-Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork to deliver excellent… Read More
Education RequirementsFUNCTIONAL EXPERIENCES Functional - Management/Management - Operations/4-6 Years Functional - Administration / Operations/Management: < 25 employees/4-6 Years Functional - Customer Service/Customer service - production environment/4-6 Years TECHNOLOGY EXPERIENCES Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User Technical - Desktop Tools/Adobe Acrobat Suite v5/4-6 Years/End User Technical - Desktop Tools/Microsoft Word/4-6 Years/End User Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User REQUIRED SKILLS Leadership/Creating a World Class Workforce/ADVANCED Leadership/Fostering a Global Perspective/ADVANCED Service/Creating a Differentiated Service Experience/ADVANCED DESIRED SKILLS General Business/Communicating for Impact/ADVANCED Leadership/Collaborating for Results/ADVANCED Leadership/Engaging and Developing People/ADVANCED
Responsible for operationalizing/standardizing business reporting/dashboards for the Customer Relationship Center (all contact types inclusive of chat, inbound, outbound, back… Read More
Answer phone or email inquiries from customers
Communicate with internal teams to improve Company customer service
Provide Tier 1… Read More
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome… Read More
Operates office equipment and computers utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Access, etc.)
Prepares… Read More
Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering… Read More
Education RequirementsREQUIRED SKILLS • Collaborating for Results • Creating Accountability • Engaging and Developing People
Ensure adaptability of new hires and their performance achieved to company requirements and set COMPANY.
Handle and resolve difficult… Read More
Education RequirementsPerformance Measures: • Resourcefulness in case handling and projects assigned • Complaints / Feedback and Compliment • Productive coaching • Briefing frequencies to new hires • Adherence to Schedule and Punctuality • Aux breaks • Achieve Quality Score of 90% and above • Average Handling Time • Case handled within stipulated time frame • Cross Sells – Renewal (conversion rate) / New Business enrolment • Cross Sells – Personal Accident Position Requirements: • GCE O-Level to Diploma/Degree and equivalent or relevant Contact Centre customer service experience. • Bilingual in English and Bahasa Melayu/Mandarin or Tamil. • Certificate in General Insurance preferred • Health Insurance Certification would be an advantage • Knowledge of Call Center Systems • MS Office Application Suite
Establish and maintain working relationships with departments that have customer touchpoints, service and engineering.
Evaluate the needs of potential… Read More
Responsible for generating, quantifying and defending Consumer Experience business cases and investments.
Works… Read More
Act as the single point of contact to the customer
Be responsible for customer portfolio P&L and growth
Establish… Read More